- How can I pay for the order?
We accept all the most common payments. You can pay for your order using one of the following cards: American Express, Maestro International, Maestro UK, MasterCard, MasterCard (Debit), Visa, Visa Debit, Visa Electron. In addition, you can pay for your order through PayPal. On the top of that we have KLARNA payment solutions available for certain regions. It's a great way to own something you always wanted. To read more about KLARNA payments click.
- Can I amend my order once placed?
If you notice an error or want to add/remove something, please send us a message, and we will do our best to accommodate your request. However, please note that we do not guarantee updates, as by the time your message reaches us, your order may already be in the dispatch area, making updates impossible. Therefore, please double-check your information at checkout to ensure it's correct. If you decide to cancel your order, we will gladly assist you in returning it after it has been received.
- Delivery Charges and Services
We pride ourselves on presenting you with a wide array of shipping and delivery options for your online orders, and we ship worldwide. These delivery options are designed to perfectly suit your needs, and you can always contact Customer Service for special accommodation requests. Our ordering process offers you worldwide destination delivery options during checkout, where you will also be able to review your entire order – address, location, and all – before pressing submit to complete your transaction. We use RoyalMail/Fedex/DHL for our deliveries. For more information visit Shipping Information.
- Do I have to pay customs charges?
Once the delivery reaches its destination country, any customs or import duties are levied. The recipient is responsible for any additional customs clearance fees. We have no control over these fees and have no way of knowing what they will be. Customs policies differ greatly from nation to country, so you should check with your local customs office for further details.For deliveries to Europe please refer to our Brexit section.
- Can I return the goods I received?
Unopened items returned to Alyaka within 28 days of receipt will be refunded if they are in their original resalable condition. Simply follow our Returns and Exchanges policy to return the item(s) to Alyaka in their original condition within 28 days of receipt. Certain items, such as mascaras, eyeliners, lip balms, lip glosses, deodorants, and intimate products, are non-returnable due to hygiene concerns unless they are still unopened or are defective. For a complete list of products that are not permitted, please contact us.
- Do you offer samples of products to try?
We add samples with every order. However, please note that we cannot guarantee what samples will be added to your order. Do be upset if you haven't received a samples that you wanted to try.
